Privacy Policy
Last updated: July 29, 2026
Who we are
This Privacy Policy describes how ELLYN Dry Cleaners LLC (“we,” “us,” or “our”), located at 485 Forest Ave, Glen Ellyn, IL 60137, collects, uses, and protects personal information when you use our website or our garment-care services.
Information we collect
We collect only the information needed to provide our services:
- Contact details you submit through our forms - your name, phone number, and email address.
- Pickup and delivery details - the address, dates, and instructions you provide when scheduling service.
- Order details - descriptions of garments and services you request, including any notes about stains or special handling.
- Consent records - a record that you acknowledged this policy and, if you chose it, opted in to text messages.
- Technical information - our server keeps standard security logs. Where our application records connection information for security purposes (such as rate limiting), it stores a one-way cryptographic hash rather than your raw IP address.
How we use your information
- To respond to your inquiries, quotes, and pickup requests.
- To schedule, perform, and deliver garment-care services.
- To contact you about your order - for example, to confirm a pickup time or discuss a stain.
- To send text messages only if you separately opted in. SMS consent is never a condition of service, and you can opt out at any time by replying STOP.
- To keep our website secure and prevent abuse.
We do not sell your personal information, and we do not use it for third-party advertising.
How we share information
We share information only when needed to run the business: with service providers that host our website and deliver our email, and with authorities if the law requires it. We do not share customer lists with marketers.
Cookies
Our website uses a small number of essential cookies (such as a session cookie that protects our forms). Optional analytics cookies are used only if we enable them and you consent. See our Cookie Policy for details.
How long we keep information
Form submissions are kept for as long as needed to handle your request and maintain reasonable business records, after which they may be archived or deleted. You may ask us to delete your submitted information at any time (see “Your choices” below).
How we protect information
We use industry-standard measures appropriate for a small business: encrypted connections (HTTPS), hashed administrator passwords, restricted access to submissions, and security controls on our forms. No method of transmission or storage is 100% secure, but we work to protect your information with reasonable care.
Your choices and rights
- You may contact us to ask what information we hold about you, or ask us to correct or delete it.
- You may opt out of text messages at any time by replying STOP.
- Illinois residents may have additional rights under applicable state law.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
If we update this policy, we will post the new version on this page with an updated date.
Contact us
Questions about privacy? Contact ELLYN Dry Cleaners LLC, 485 Forest Ave, Glen Ellyn, IL 60137, or call +1 (779) 804-5719.