Refund and Cancellation Policy
Last updated: July 29, 2026
Our promise
We want you to be satisfied with every order. If something isn't right - a press that didn't hold, a spot that was missed, an item returned late - tell us and we will work to make it right.
Re-cleaning comes first
If you are not satisfied with the cleaning or finishing of an item, contact us within 48 hours of pickup or delivery, with the item and its ticket or order reference. Our first remedy is a free re-clean or re-press of the item in question - most concerns are resolved this way.
Refunds
- If re-cleaning does not resolve the issue, we may refund the cleaning charge for the affected item.
- Refunds are issued to the original payment method where possible.
- Charges for work already performed correctly (for example, other items in the same order) are not refundable.
Compensation for a damaged or lost garment (as opposed to a refund of the cleaning fee) is handled under our Garment Care and Liability Policy.
Stains we could not remove
Stain treatment is skilled work, but some stains cannot be removed safely, and we say so up front. If we told you before cleaning that a stain might not come out, the cleaning charge still applies, because the safe treatment was performed. If we missed a treatable stain, we will re-treat it free of charge.
Cancelling a pickup or order
- Pickup requests: you may cancel or reschedule a pickup at no charge any time before our driver is en route - just call us.
- Orders in progress: once cleaning has begun, the work already performed is chargeable; we will cancel any remaining work on request.
- Alterations: alteration work that has already been started or completed cannot be cancelled or refunded, since it is custom work on your garment.
How to reach us
Call +1 (779) 804-5719 or use our contact form. Please have your order details handy - it helps us resolve things faster.